1. Please complete all elements of the form. Those marked with a star are manadatory fields.
2. Please be as precise as possible in stating your complaint or documenting your problems. Essential information includes booking number as it is often the only way in which the agent can identify your booking.
3. If you have details of others who have suffered the same problems, please supply those details where possible.
4. Where there are others connected to the same incidents, please get them to complete this on-line form. Peoples perceptions and observations vary and we shall certainly get a better perspective from hearing first hand from all of those involved.
5. If you have photographs or other documentary evidence to support your claim, please tell us and we shall ask you to e-mail them if possible. We offer our e-mail address only to those who have completed the form in order to cut down the 1,000 or so items of spam that once hit our server daily when we offered an e-mail hot link.
6. We shall try our hardest to help you resolve your problems. If you do not have a case, we say so.